The Dream Babies Consultant will only undertake business on the following terms and conditions. These terms are legally binding so please read them carefully.
Signed Terms & Conditions must be received before work can commence.
1. The acceptance of a Phone or Home Consultation will be deemed as acceptance of the following terms and conditions.
2. The full fee for Dream Babies Phone Consultation services is due in advance of the initial consultation. Payment secures the space and is required a minimum of 3 working days before consultation unless otherwise agreed.
3. If the Phone package is cancelled by the client, the following terms and conditions apply: · Less than 48 hours’ notice – full amount payable · 48 hours to 7 days’ notice – 50% of final fee payable · 7 to 14 days – 25% of final fee payable · More than 14 days – No charge Should the client not answer the call, two more attempts will be made within 15 minutes of the scheduled start time. If the call is still unanswered by the client, the full amount is payable.
4. The Dream Babies Consultant accepts that whilst working with babies and children there are sometimes situations where consultations or home visits need to be rescheduled due to family circumstances. If this is the case, the Consultant will endeavour to work with the client to arrange another date and there will be no charge or cancellation fee, as long as, the same service is being booked for a later date. Home visits must be rebooked and used within 1 month of the original date. Phone consultations must be rebooked and used within 15 days of the original date. Failing to rebook within the given time period will result in retention of the deposit by the Dream Babies Consultant.
· A minimum of 5 working days’ notice is required if clients wish to reschedule Home Consultations.
· A minimum of 2 working days’ notice is required if clients wish to reschedule a Phone Consultation.
· In exceptional circumstances, for example, sudden illness, the client should contact the Dream Babies Consultant as soon as possible.
5. A 40% deposit (£860) of the full fee is due in advance. Payment secures the space and is required at the time of signing and agreeing with the Terms and Conditions letter before consultation. The outstanding amount is due 5 working days before the Consultation taking place. Payment will be followed by an invoice confirming the bank transfer.
6. The Dream Babies Consultant reserves the right to cancel Consultations at short notice due to personal emergency – as much notice will be given as possible and in this event the client will be offered alternative dates or a full refund if preferred.
7. Home Consultations are booked for the length of time specified at booking ONLY. A client may decide to use less of the session booked, but is responsible for paying for the full length of visit arranged, within the dates agreed.
· For example, should an 8hr behavioural visit be booked, the client may decide to use only 7 hours, but will be financially liable for 8 hours.
· Hours cannot be carried over unless a second Home Consultation is already booked, the deposit for this paid and the Consultant is able to facilitate this change. For example, clients booking a 6-hour visit followed the next day by an 8-hour visit, could, at the Consultant’s discretion and according to availability, restructure the visit to 6 hours and 7 hours. The client is financially liable for any time unused.
· Additional hours on booked days may be arranged at an hourly rate (£40ph for a single child), where availability exists.
· Hours can only be split or restructured over the number of days booked, on the dates booked. Additional days cannot be added without incurring an additional fee (this is arranged on a case by case basis and the Consultant reserves the right to refuse).
· Rescheduled Home Visits must follow the same format as originally booked.
8. The Dream Babies Consultant advises that all Parents follow the SIDS guidelines when dealing with their baby or toddler’s sleep. Please refer to www.lullabytrust.org.uk
9. Advice given by the Dream Babies Consultant is intended as parenting advice only, it is not a therapeutic service nor a substitute for medical advice from your GP, Paediatrician or other healthcare professional. It’s the parents’ responsibility to check with their GP or Health Visitor that their baby is in good health to make sure that there are no underlying problems before the phone or/and home-visit by the Dream Babies Consultant.
10. The Dream Babies Consultant does not work in a medical capacity and any concerns about your baby’s or child’s medical or mental health should be taken up with your GP, health visitor or the relevant healthcare professional.
11. The Dream Babies Consultant advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep support work that does not achieve the desired result following the Consultation process. The Parent accepts responsibility for success after the Consultant has finished their time in the client’s home or consultation by phone.
12. The Dream Babies Consultant advises that the parents are consistent and stick to the plan and recommendations made in order to achieve progress. Outcome depends highly on parental consistency and therefore by agreeing to Consultation, the Parents agree to working alongside the Consultant to achieve the best results possible.
13. All information shared with Dream Babies Consultant remains confidential. All Phone and Home Consultations with the Dream Babies Consultant shall remain confidential; Parents must not disclose details/contents of sleep support plan and consultations publicly or on social media. Breech of this element of Dream Babies Consultant confidentiality will result in termination of our agreement & contract.
14. Any feeding or other significant concerns about your baby or child should be expressed during the initial consultation so that the Dream Babies Consultant can consider the appropriate options in each case. An initial consultation of up to 20 minutes is provided free of charge to all potential clients to discuss their case. The intent of this call is to get background and understand the issues involved, not to give immediate advice.
15. The Dream Babies Consultant works closely with clients to the best of their ability. In the rare event of cases in which less progress is seen than expected, the Consultant may arrange a follow-up call and suggest possible reasons, given new information provided by parents and observations made during the consultation process. Parents will need to be open to any suggestions, recommendations and observations that may be made at this time and be willing to try other things, for example, be open to referral to other services such as, but not limited to, occupational therapy or feeding specialists working with occupational therapists.
16. The Dream Babies after-care support service (length, format and time scale) is as detailed on the website, following the client’s consultation. Some packages do not include after care support. It is the responsibility of the Parent to ensure they understand prior to booking, what after-care is included in their chosen package. Support is provided over consecutive days, with the after-care package commencing on the date of the first support contact made by the client. Additional support and follow-up calls can be requested, for an additional charge, where this can be accommodated by the Consultant. Please refer to http://www.miriamsdreambabies.co.uk/packagesandfees.
17. The Dream Babies Consultant is contactable during the hours of 9:00am to 7:30pm during the support period from Mondays to Fridays, Saturdays 10am-6pm. During this time messages and emails will be responded to as soon as possible, usually within 24 hours, often less, however, there may be times when the Consultant is with a client or due to personal circumstances cannot reply as quickly as this.
18. The After-Care Support Period if used must commence within 7 days of Consultation to maintain the accuracy of advice, unless agreed otherwise on a case by case basis prior to consultation. It is non-refundable as part of a package or when purchased separately and once initiated lasts for the designated time post-consultation unless a date has been agreed otherwise. If the support is not used by the client during the stated time above, there is no refund available.
19. Additional supplementary charges will be made, as detailed on the website, for Home Consultations occurring over weekends or bank holidays unless the Dream Babies Consultant cannot accommodate the home-visit during the week. Please refer to http://www.miriamsdreambabies.co.uk/packages
20. A Consultation is intended for one child only. Inclusion of siblings will be decided on a case by case basis and a sibling charge, as detailed on the website, will be levied. Please refer to http://www.miriamsdreambabies.co.uk/packages
21. The Dream Babies Consultant is happy to travel, on a case by case basis, to clients outside of London, and outside the UK. Should travel be necessary, clients are financially responsible for all reasonable expenses incurred, including but not limited to flights, transit and transit/travel time (over 1 hour), travel insurance contribution, visas, accommodation and meals whilst abroad.
22. Although the term ‘Parent’ is used whilst describing terms and conditions, this is intended as interchangeable with ‘Client’, ‘Carer’, ‘Step-Parent’ or any other person with legal responsibility and guardianship of the child.